Terms of service

Use of the Website

Welcome to the ASANTII website (the ‘website’). Please review these terms prior to making any purchases. By accessing this website, you agree to these terms and conditions (the ‘Terms’). 

EU.ASANTII.COM is an online service of Pink Mango (‘EU.ASANTII.COM’/‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).

Company name: Pink Mango
Registered Country: Belgium
Registered office address: Av. Herrmann-Debroux 54, 1160 , Auderghem, Belgium
Company registration number: 11006157

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However, colour clarity will depend upon your own personal monitor, and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order, please read through these Terms.

To purchase Items on this Website you must:

a) either register or provide your email address and other details so you can check out as a guest,

b) warrant that the personal information which you provide when you register as a customer is true, accurate and current in all respects,

c) use a valid payment method, i.e., a credit card etc., and provide authorisation to ASANTII to process a charge or charges on your payment method in the amount of the total purchase price for the Item(s).


If your personal information changes then please notify us immediately by contacting Customer Services on the following email customercare@asantii.com.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site, you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Making a purchase

When you order an Item from ASANTII you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be 
debited from your credit/debit card. This is not an order confirmation or order acceptance from ASANTII.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in the section below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email.  The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact Customer Services via email customercare@asantii.com

We may not accept your order if (i) an item you have ordered is out of stock, (ii) we are unable to obtain authorisation for your payment (iii) or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. 

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item, we will release the funds being held in your account for the purchase.

 

Pricing and Delivery

The prices of the Item(s) on ASANTII exclude shipping and import duties.

Currency: You will be charged in the currency you choose GBP £, EUR €, USD $, HK $ or JPY ¥. Please note, the purchase currencies you can choose from may be restricted by your shipping destination. Prices for shipment to the UK will be shown in GBP £. Prices for shipment to Europe will be shown in EUR €. Prices for shipment to the Americas – North and South including the Caribbean will be shown in USD $. Prices for shipments to Hong Kong will be shown in HK $. Prices for shipments to Japan will be shown in JPY ¥. Prices for shipment to all other countries will be shown in USD $.

The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.

VAT: If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside the UK but within the EU and dependent territories, prices will be shown in euros inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders. 

If you are shipping to the US, Customs Duty will not be paid by ASANTII so there may be additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by ASANTII and pay use tax on those purchases unless exempt under local State law.

Delivery to countries other than Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, United Arab Emirates, mainland United States and Qatar that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

While we try and ensure that all details, descriptions and prices that appear on the website are accurate, there may be cases where errors occur. If we discover an error in the price of a product, we shall be under no obligation to accept or fulfil an order for that product at the incorrect price. If an error in the price of any products that you have ordered is discovered, Customer Services will inform you of this as soon as possible.

We aim to deliver your chosen items to the in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. Estimated delivery times are to be used as a guide only. ASANTII cannot take responsibility for delays owing to customs clearance or payment issues. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at customercare@asantii.com and we will track your shipment for you.

If your order will not be delivered within the timeframe specified at ordering, we will notify you and try to rectify the situation as quickly as is practically possible.

Please visit our Delivery Section for full details regarding deliveries.


Returns and Cancellations

Customer satisfaction is our top priority, and while we hope that you are pleased with your order, if you are not completely satisfied with your goods, we will happily offer you a full refund.

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

All returns should be sent back to us in their original packaging provided. 

You have 14 days from receipt of order to request your returns number, which will be displayed online and emailed to you. Unsuitable items must then be returned within 14 days of receiving your returns number. It is at our discretion to accept returns outside this. The item(s) should be returned unworn and in perfect condition, with all ASANTII tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. You can return using any secure means, but we may not accept liability.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. 

If your item is faulty (i.e., received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.

All successfully returned items will be only credited to the original payment method, less any taxes, import duties or original shipping charges incurred, and will be refunded in the currency in which you paid, at the price you paid, at the exchange rate on the day when you bought the item. For more information about our returns process, please see our Returns Policy or contact our Customer Services team by email on customercare@asantii.com.

Please note, for returns from orders placed on a DDP basis, duty and/or tax is only refunded if the order was shipped to Australia, Canada, Japan and the US.

Our returns policy does not affect your statutory rights in any way. 


Statutory Cancellation Rights

You may cancel your order within 14 days after the day on which you receive your Items. 

If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to customercare@asantii.com. If you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 14 days (except for any supplementary costs arising if you choose enhanced or premium).

If you wish to cancel after the Items have been despatched, then you need to let us know within 14 days after the day on which you receive your Items. You can notify us by email as outlined above. Once we have received notification from you of your wish to cancel your order, you will then have a further 14 days to return your Items to us. You will have to bear the direct cost of returning the Items.

We may make a deduction from the reimbursement for loss in value of the Items, if the loss is the result of unnecessary handling by you.


Credit Card Payments

ASANTII allows orders to be processed online using a valid credit or debit card or via PayPal, Google Pay, Apple Pay & DPO.

Your credit card company may undertake additional security checks to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


Passing of property and risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.


Refunds

ASANTII wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used or damaged for a full refund as outlined above. 


Copyright and Trademarks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of ASANTII, our affiliates, our partners or our licensors, and is protected by Mauritian and international copyright laws.

The trademarks, logos, and service marks displayed on the Website (collectively, the ‘Trademarks’) are the registered and unregistered marks of ASANTII, our affiliates, our licensors or our partners, in Mauritius and other countries, and are protected by Mauritian and international trademark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited licence in the section entitled ‘Limited Licence’ below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Social Media

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to ASANTII the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but ASANTII does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please email us at customercare@asantii.com.

ASANTII reserves the right at its sole discretion not to publish, or to remove, (without limitation) any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, or is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. The Website is available to the public; information you consider confidential should not be posted to the Website.


The personal opinions of the collaborators of whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of ASANTII and we accept no responsibility for any such views expressed in any media.

 

Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

a) modify or download the Website or its contents (except caching or as necessary to view content)

b) make any use of the Website or its Content other than personal use

c) create any derivative work based upon either the Website or its Content

d) collect account information for the benefit of another party

e) use any meta tags or any other ‘hidden text’ utilising our name or the Trademarks without our express written consent

f) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

a) link to, but not replicate, our Content

b) not imply that we are endorsing such website or its services or products

c) not misrepresent its relationship with us

d) not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages

e) not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions

f) not use any Trademark without our prior written consent and

g) not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

 

Third Party Links

We are not responsible for the content of any off-Website pages, or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

 

Submissions

We welcome enquiries or feedback on the products you use or might like to purchase; however, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, ‘Submissions’) will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned, and we may use your Submission, and any ideas, concept or know-how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of ‘spam’. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to fully indemnify us for all claims arising from your claims to any rights in any Submission.

 

Our Liability to You

You have certain rights under the law, including that any Items you order through this Website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this Website.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms. 

We only supply the Items, use of the Website and any other services for domestic and private use. You agree not to use the Items, Website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Further, you agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third-party websites.

In no event shall our maximum aggregate liability exceed the greater of one hundred dollars ($100.00) or the sum you have paid us for the Item in relation to which you have a claim. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by the laws of that country. Nothing in any warranty given in this clause affects your statutory rights.

 

General

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from ASANTII, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by ASANTII shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact us by email at customercare@asantii.com.

 

Governing Law

Your use of this Website and any purchase by you of any Item from ASANTII shall be governed by and construed in accordance with the laws of Belgium.