Shipping policy

What courier company do you use?

Asantii partners with DHL Express and DHL Parcel to offer consistently reliable deliveries to 220 global destinations. Orders are usually shipped within 5 business days and delivered within 5-10 business days of shipping date. Orders are fulfilled Mondays to Fridays during the business hours of 9am to 5pm. 

DHL Express and DHL Parcel, offer you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number which is found in your SMS and/or email.

Delivery Prices

As every order is unique, shipping costs vary depending on the final destination. Prices displayed on the website are exclusive of shipping, tax and duties. 

All shipments are sent using DHL Express or BPost depending on your location and are delivered within 5-10 days of the shipment date. 

For pre-order items, you will be notified via email when your order is ready to be shipped.

 

Can I track my shipment?

It’s easy to track your order, once it’s order has been dispatched for delivery, you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the status of your shipment via the DHL portal. If you have any queries on your order and its progress, simply email us at customercare@asantii.com and we can look into it for you.

Customs and Duties

Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

The prices of the items on our site exclude duty and shipping charges. For all shipping destinations, duty if applicable, is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the ‘Pre-pay your duty and tax’ box at checkout, excluding orders shipping to China, Japan, South Korea and Switzerland. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.

If you decide to opt out, DHL will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by Asantii to you.

If you are shipping to the US, Customs Duty has been pre-paid for you by Asantii with no additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Asantii and pay use tax on those purchases unless exempt under local state law.